The most successful projects are those that respond to the needs of the users and the stakeholders. Non-biased Needs Assessment Surveys are our most successful method for identifying goals and requirements. Community and special interest group meetings and focus groups may also be used to gain further understanding and commitment.We take pride in saying that our highest survey return rate on a community-wide survey was 76%. The benefit of higher return rates is better representation of the community’s opinions. Surveys are designed to help the respondent and families complete the survey in a minimum amount of time. We understand that people have very busy lives. Our surveys are unique to each client’s needs. Surveys are designed to educate the respondent and to gather the information needed to support the decision-making process.